Lincoln 2009 MKZ User Manual download pdf (Page 237)

UTILIZING THE MEDIATION/ARBITRATION PROGRAM

(CANADA ONLY)

For vehicles delivered to authorized Canadian dealers. In those cases

where you continue to feel that the efforts by Ford of Canada and the

authorized dealer to resolve a factory-related vehicle service concern

have been unsatisfactory, Ford of Canada participates in an impartial

third party mediation/arbitration program administered by the Canadian

Motor Vehicle Arbitration Plan (CAMVAP).

The CAMVAP program is a straight-forward and relatively speedy

alternative to resolve a disagreement when all other efforts to produce a

settlement have failed. This procedure is without cost to you and is

designed to eliminate the need for lengthy and expensive legal

proceedings.

In the CAMVAP program, impartial third-party arbitrators conduct

hearings at mutually convenient times and places in an informal

environment. These impartial arbitrators review the positions of the

parties, make decisions and, when appropriate, render awards to resolve

disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s

award is binding both to you and Ford of Canada.

CAMVAP services are available in all territories and provinces. For more

information, without charge or obligation, call your CAMVAP Provincial

Administrator directly at 1-800-207-0685.

FORD EXTENDED SERVICE PLAN

You can get more protection for your new car or light truck by

purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides

the following:

• Benefits during the warranty period depending on the plan you

purchase (such as: reimbursement for rentals; coverage for certain

maintenance and wear items).

• Protection against covered repair costs after your Bumper-to-Bumper

Warranty expires.

You may purchase Ford ESP from any participating authorized dealer.

There are several plans available in various time, distance and deductible

combinations which can be tailored to fit your own driving needs. Ford

ESP also offers reimbursement benefits for towing and rental coverage.

When you buy Ford ESP, you receive Peace-of-Mind protection

throughout the United States and Canada, provided by a network of

more than 4,600 participating authorized dealers.

2009 MKZ (378)

Owners Guide

USA (fus)

Customer Assistance

237

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Lincoln 2009 MKZ User Manual Page 237

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